You don't need the right words
You don't need to know terms like 'domiciliary', 'reablement' or 'waking night'. Describe what is happening day to day, and what you are worried about.
A conversation first
Our office team will listen, ask a few questions and explain the options. There is no obligation.
An assessment
If care looks right, a senior member of our team arranges an assessment to understand needs, routines, risks and what matters most, before any care plan is agreed.
Useful reading
Our guides explain the different types of care, what happens at an assessment and how care can be paid for.
Last reviewed 8 October 2026 · Reviewed by Alton Fuller