Overnight & live-in
24-Hour Care
Round-the-clock care delivered by a coordinated team of carers, including waking nights where needed.
What this is
24-hour care provides continuous support through a planned rota of carers across day and night.
It differs from live-in care, which uses a single carer living in the home with rest breaks — 24-hour care instead uses a team, which may include waking night staff.
Who might benefit
- People with higher support needs who require help at any time, day or night
- People who need waking night support rather than simply a carer sleeping nearby
- Families seeking continuous, coordinated cover rather than single visits
How we help
- We build a rota of carers so support is always available
- Shift handovers keep everyone informed of any changes
- Our office coordinates the team and monitors the arrangement
- We review staffing levels regularly as needs change
How care starts
- A thorough conversation about needs across the full 24-hour period
- A home visit and assessment to understand risks and requirements
- Rota planning and carer matching before support begins
Your assessment
- We assess needs across day and night separately, as they can differ significantly
- We consider whether waking or sleeping night support is appropriate
- This service is subject to assessment and management review of whether we can meet the needs safely
Family involvement
- Family are kept informed and can be involved in reviewing the arrangement
- We coordinate with GPs, district nurses or other professionals as needed
Common questions
What is the difference between 24-hour care and live-in care?
24-hour care uses a rota of carers, which can include waking night staff, while live-in care involves one carer living in with planned rest breaks.
Do all 24-hour care packages include waking nights?
No — some include sleeping night support instead. We will discuss with you which is appropriate based on assessed need.
Can 24-hour care support someone with complex health needs?
Every referral is assessed individually, and higher-needs packages are reviewed by management to confirm we can meet the needs safely.
Talk to us about care
Call us on 01902 275780 or send a request — our office team will talk things through with you.