Specialist support
Complex / Higher-Needs Support
Carefully managed support for people with more complex or higher-level care needs.
Please note
Every referral for complex or higher-needs support is reviewed by our management and, where relevant, clinical leads, to confirm we can meet the needs safely before any package is agreed.
What this is
Complex or higher-needs support covers care for people whose needs require more careful planning, training or coordination, such as multiple conditions or specific clinical procedures.
Every referral is reviewed by management and, where relevant, clinical leads before we confirm we can meet the needs safely.
Who might benefit
- People with multiple or interacting health conditions
- People whose care involves specific clinical procedures or equipment
- People moving from hospital or specialist settings with higher support needs
How we help
- We carry out a thorough assessment before agreeing any complex care package
- We ensure carers have the specific training and competencies the person's needs require
- We maintain close communication with any clinical teams involved
- We are honest if, following review, we feel we cannot safely meet particular needs
How care starts
- A detailed initial conversation about the person's needs and history
- A thorough assessment, including review by management and, where relevant, clinical leads
- Agreement of a care plan, staffing and training requirements before a start date is confirmed
Your assessment
- We gather detailed information about health needs, any procedures involved and risks
- Management and, where relevant, clinical leads review every referral before a package is confirmed
- We agree training, staffing and equipment needs specific to the person
- The plan is reviewed regularly and more frequently than for lower-level needs
Family involvement
- Family are closely involved in assessment and ongoing review
- We work in close partnership with any clinical teams involved in the person's care
Common questions
Can you take on any level of complex care need?
Every referral is reviewed individually by management and, where relevant, clinical leads, to confirm we can meet the needs safely before we agree a package.
Do carers have specific training for complex needs?
Yes, staffing and training are matched to the specific needs identified during assessment.
What if you are unable to safely meet the needs?
We will always be honest about this and, where we cannot help, will try to signpost to a more suitable service.
How often is a complex care plan reviewed?
More frequently than for lower-level needs, reflecting the importance of monitoring changing or higher-risk needs closely.
Talk to us about care
Call us on 01902 275780 or send a request — our office team will talk things through with you.