Check registration and inspection
Home care providers in England are regulated by the Care Quality Commission (CQC). Check a provider's current registration and any published inspection reports.
Ask how carers are recruited and trained
Look for providers who carry out enhanced DBS checks, reference checks and structured induction training, with ongoing supervision and development.
Ask about consistency of carers
Continuity matters, particularly for people with dementia or complex needs. Ask how the provider plans rotas to keep familiar faces wherever possible.
Understand costs clearly
A good provider will set out charges clearly in writing before care starts, including how visits are costed and how changes are agreed.
Ask about communication and reviews
Find out how you'll be kept informed, how concerns are raised and resolved, and how often the care plan is reviewed.
Common questions
What questions should I ask before choosing a provider?
See our dedicated guide: questions to ask a care provider.