About the carers
How are carers recruited and checked? What training do they receive? Will I have the same carers, and how is this managed?
About the care plan
How is my care plan put together, and who's involved? How often is it reviewed? What happens if my needs change?
About costs and funding
What exactly is included in the price? How and when might charges change? Can you accept direct payments or local authority funding?
About communication
How will I or my family be kept updated? How do I raise a concern or complaint, and what happens next?
About flexibility
Can visit times or the level of support change at short notice if needed? How quickly could you respond to an urgent change in my needs?